Website Redesign & A/B Testing

Pioneering design thinking principles on company website

OVERVIEW

I joined the PROS Digital Marketing team as the UX Lead to improve our corporate website by redesigning site content and introducing A/B testing. Working closely with our awesome Digital Marketing Manager, I strategized new initiatives, proposed design changes, and led a talented team of developers, designers, content writers and researchers.

Despite a tight timeline, we built strong relationships with our new teammates and drove engagement and conversions through design changes. Beyond concrete output, the most exciting part of our Marketing-UX collaboration has been helping foster a stronger culture of research, and witnessing how design thinking has transformed the way site content is now built and tested.

ROLE

UX Team Lead

TEAM

Digital Marketing Manager, UI Developers (2), UX Researcher, UI Designer

TIMELINE

6 months (Dec 2021 - June 2022)

OUTCOME

🧮  Redesigned our Revenue Uplift calculator tool, which led to a 72% increase in conversions

🧩  Piloted the very first A/B test on Pros.com and drove a 4% increase in conversions

🏆  Led a fun cross-team design challenge!

🎥  Increased page engagement by 20% by adding product videos showcasing our UI

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